Privacy Policy
How Caraagy collects, uses and protects your personal data.
This policy explains how Caraagy (“we”), a subsidiary of Altawkilat Universal Motors, collects and uses personal data through the caraagy.com website and its booking pages, in line with the Personal Data Protection Law of the Kingdom of Saudi Arabia.
Data we collect
- Contact details: your name, mobile number and, if you give it, your email address.
- Vehicle details: make, model, year, plate number or chassis number (VIN) and mileage.
- Booking details: the service you request, the city, branch, date and time, and any notes you add.
- Messages you send us through the contact form or WhatsApp.
- Basic technical data such as your browser type and the pages you visit, used to keep the website secure and working.
How we use your data
- To receive, confirm, reschedule and carry out your service bookings.
- To contact you about your booking or reply to your enquiry.
- To send you offers, only if you have not opted out of marketing messages.
- To improve our services and meet our legal obligations.
Who we share it with
We share your booking details only with the Caraagy or Altawkilat service centre that will serve your vehicle, and with service providers who help us run the website and send messages on our behalf. We do not sell your personal data.
How long we keep it
We keep booking and contact records for as long as needed to provide the service and to meet legal and accounting requirements, then delete or anonymise them.
Your rights
You may ask to see, correct or delete your personal data, or withdraw your consent to marketing messages at any time, by calling our toll-free number or contacting us through the contact page.
Security
We protect your data with access controls, encrypted connections and limited staff access.
Changes to this policy
We may update this policy from time to time. The latest version is always published on this page.